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“Opening the door to the connected home of the future.”
– Fast Company
CUSTOMER SERVICE IS OUR DNA
Over 2,000 professionals encompass our customer service, support, and monitoring team, answering over 90 percent of the calls in 60 seconds or less. As far as the Monitoring team that responds to fire, medical and burglary alerts, the response time is within 12 seconds. No long waits, unanswered calls, or voice mail asking you to wait on the line for 10 or 15 minutes. When the customer calls, we answer right away. As we keep growing (over 1.5 million satisfied customers in the United States), our main focus remains to keep the level of customer service at the highest level.
Vivint continuously improves customer experience and product development. Years of positive reviews and national recognition have resulted in Vivint receiving the Confirm it ACE Award, which is a premier ranking for Achievement in Customer Excellence.
Also, in 2017, Vivint won multiple awards at the Stevie® Awards for Sales & Customer Service, recognized as the top honors for organizations in the contact center, business development, and sales. That includes companies from every size, every industry, and every corner in the United States. However, receiving awards is not what we are all about. Our core is serving the customer
GIVING BACK TO THE COMMUNITY
Many of those customers and our employees belong to communities that also need our help. Thus, we have also made it our focus to give back to the community. Since serving is in our DNA, providing much-needed help to our communities just feels like a continuation of the service. During this year, to help front-line workers and other groups, our employees raised almost 2 million dollars, an amount matched by our CEO, Todd Pedersen, dollar for dollar. That just shows you that when at Vivint we talk about service, we walk the walk.
We have also raised over 18 million dollars for children with disabilities. Our employees have donated over 200,000 hours of volunteer service to help these children. Over 15,000 employees have participated in this initiative, which has helped over 1 million children. Helping these children is not part of any branding plan or marketing public relations effort: it is an obligation we feel towards our communities.
INNOVATION IN DOORBELL CAMERA DESIGN AND OTHER PRODUCTS
At Vivint, besides providing world-class customer service, we also focus on product technology. Delivering state-of-the-art home protection and automation systems means investing in design. In 2015, we received the Red Dot Product Design Award for our wireless internet antenna, which delivers high-speed wireless internet to our residential customers. Receiving one of the most prestigious international design awards reflects our commitment to innovation. We recognize that customers demand the latest technology, with the highest speed, and the ease of use required for a world-class home automation service. Our antenna competed with over 5,000 entries for the contest from 56 countries. It’s kind of like the Oscars of product design. And we are very proud of this accomplishment. Offering the customer world-class customer service along with internationally-recognized device technology (like the Vivint’s outdoor or indoor camera) makes us a winning combination.
EMPLOYEES ARE THE REAL ASSETS
None of the above-mentioned qualities happen without a stellar workforce, employees who drive the company forward. Treating employees like gold has been a mantra in the organization since the inception, and that philosophy permeates every decision at every level. From the new technologies to the charities we pick at Vivint Gives Back, our employees participate in all important decisions, reflecting Vivint’s core values.
Vivint employees are held to high standards of integrity and honesty at all times. These core values allow us to evolve as an innovative organization that always puts the customer first. Our goals and visions align for both short-term and long-term success in the home security industry.
We believe that achievements should be recognized and celebrated. At Vivint, we win as one unified organization. All of our departments are equally important and everyone must be a team player in their specific role.
Expectations are nothing short of excellence. We go above-and beyond to help each other internally, to serve our customers to the fullest, and to give back to the communities that we protect.
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Frequently Asked Questions
We can tell you everything about Vivint
How does Vivint Compare to other companies?
We have posted a couple of our other competitors in the chart here. You can see that none of them include all the features and services that Vivint does. On top of that, our closest competitor is known for having lower quality cameras and inferior equipment. If you are trying to decide between Vivint and another company, take a good look at the list, you may not have thought of all of these features as important, but once you have the system setup you will! If you are thinking about switching to Vivint, give your current home security provider a call and ask them if they provide all the services and features that re in this chart. We are willing to be that they wont!
How Much Does Vivint Cost?
There are several packages to choose from, $29.99, $39.99, and $49.99 per month. Our entry level package includes 24-7 security alarm monitoring, access to the alarm system from your mobile device, smoke and CO detection, and medical pendant functionality. This is a very popular package because of its low cost of entry. Give us a call at 855-848-4681 if you are interested in this package. Three alarms in one package.
Our Best Value Package:
This $39.99 package is what we call our “best value” package. It includes everything we listed for the $29.99 package: security monitoring, mobile device access to your alarm system, smoke alarm and CO detection, and medical pendant functionality. But on top of all this, it allows you to add smart home integration to your package. Vivint has many options for converting your home into a smart home. Add a smart thermostat, or Kwikset Smart Locks, or even garage door control!
Add Video Monitoring to your security alarm system:
This package is for those who also want to include video surveillance to their package. This includes everything in the other two packages, but instead of simply monitoring your alarm system from your mobile device, you can also access multiple cameras from any mobile device. Our Vivint App allows you total control and security. Whether you are monitoring indoor or outdoor cameras, you’ll be able to access everything with a few taps, wherever you are. Or, if after reading this, you aren’t sure which package to sign up for, give us a call at 855-848-4681 and we’ll help you sort it out.
Will Vivint Really Help Deter Thieves?
This is a great question. Many people wonder if video systems are really necessary, or if thieves have just become more creative as security cameras become more popular. Luckily, Vivint customers have sent in their footage, showing how their system has deterred numerous crimes. Take a look at this video of a bike thief that was stopped in his tracks by a Vivint system.
Here’s another security camera video from a Vivint customer. In this case, the Vivint system kept a car break in from happening. The system gave out a small audible signal when it detected the lurker. You can see in the video how it startled him. Instead of breaking into the Vivint customer’s car, he hurried off. Disaster averted!
Not convinced yet? This video shows many instances where crimes were prevented by the small audible sound emitted from Vivint security cameras (sometimes described as a “chirp”). From package thieves, to car thieves, to vandals, they all run before they have a chance to do any harm.
Notice the high video quality? Vivint has blurred out their faces in most of these videos, but in many cases you would also be able to identify the culprits from this footage. Even when the footage is taken in the dark, Vivint cameras have superior video quality.