Vivint Support
Find answers to common questions or get in touch with our support team — available 24/7.
Browse by Topic
Getting Started
- How do I set up my Vivint Smart Hub?
- How do I download the Vivint Smart Home app?
- How do I connect my system to Wi-Fi?
- How do I add additional users to my system?
Cameras
- How do I view my camera live feed?
- Why is my camera offline?
- How do I review recorded clips?
- How do I adjust camera sensitivity?
Monitoring & Alarms
- How do I arm and disarm my system?
- What happens when my alarm triggers?
- How do I cancel a false alarm?
- How do I change my alarm passcode?
Smart Home Devices
- How do I pair my smart lock?
- How do I set up thermostat schedules?
- How do I connect Google Home or Alexa?
- How do I control my garage door remotely?
Billing & Account
- How do I update my payment method?
- How do I view my billing history?
- How do I upgrade my monitoring plan?
- How do I cancel my Vivint service?
Troubleshooting
- My Smart Hub is offline — what do I do?
- My sensor shows tampered — how do I fix it?
- I'm not receiving push notifications
- My doorbell camera has no power
Frequently Asked Questions
How do I reach Vivint customer service?
Call 866.417.1540 or 855-VIVINT-1 (855-848-4681). Our support team is available 24/7 to help with any issue.
Can I manage my system from my phone?
Yes. Download the Vivint Smart Home app on iOS or Android to arm/disarm, view cameras, control locks, adjust the thermostat, and more — all from anywhere.
What happens if my internet goes down?
Your system continues to function locally. The Smart Hub has cellular backup, so monitoring and alarm functions remain active even without Wi-Fi.
How do I add a new device to my system?
Call Vivint at 866.417.1540 to schedule a technician visit to add new devices. All equipment is professionally installed.
How do I reset my Smart Hub?
For a soft reset, press and hold the power button for 10 seconds. For a full factory reset, contact Vivint support at 866.417.1540 — a technician will walk you through the process.
How quickly does the monitoring team respond?
Our monitoring specialists respond to alarm events in seconds, 24 hours a day, 365 days a year. If you cannot be reached, we will contact emergency services on your behalf.