Editorial Policy
How we write, review, and correct the content on this site.
Vivint.Security is operated by Plondo, an independently owned authorized dealer of Vivint Smart Home products and services. This website is not Vivint Smart Home, Inc.'s corporate website. Product availability, pricing, promotions, financing, installation, monitoring, and service terms are provided or approved by Vivint and may vary by location and qualification. Existing Vivint customers should use Vivint's official support channels at vivint.com. Learn more on our authorized-dealer disclosure page, or visit Vivint's official site.
Publisher identity
This site is operated by Plondo, a commercial business and authorized dealer. Plondo may earn compensation from leads generated for Vivint. We disclose this conflict of interest plainly: our business model gives us an incentive to promote Vivint products, and we aim to keep our content accurate despite that incentive.
Writing and review process
Articles go through a drafting stage and a review stage before publication. A human reviewer checks each article for accuracy, clarity, and adherence to our sourcing standards before it goes live.
AI-assisted content
AI tools may assist with drafting and research on some pages. A human reviewer reads and is accountable for the accuracy of the published content before it is posted. AI assistance does not replace human review.
Source hierarchy
We prioritize primary sources. For claims about Vivint products and services, we reference official manufacturer documentation first. We use secondary sources to supplement, not replace, primary sources, and we note when a claim relies on a secondary source.
Fact-checking
Factual claims, including prices, specifications, and comparisons, are checked against current source material before publication. When a source changes, we update the affected page.
Last-updated and correction dates
Pages carry a last-updated or correction date so readers can judge how current the content is. See our Corrections page to report an error.
Subject-matter review
Medical, legal, electrical, and security-related topics receive subject-matter review before publishing, in addition to standard editorial review.
This page is informational and is not legal advice. See our Terms & Privacy page for more.