Vivint Terms & Privacy
These terms govern your use of Vivint products, services, and websites. Please read carefully.
Last updated: January 1, 2024
Terms of Service
1. Acceptance of Terms
By purchasing, installing, or using any Vivint product or service, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use Vivint products or services.
2. Services
Vivint Smart Home, Inc. provides smart home security equipment, professional installation, and monitoring services. Service availability may vary by location. Vivint reserves the right to modify, suspend, or discontinue services at any time with reasonable notice.
3. Monitoring Service
Professional monitoring services are provided pursuant to a separate Monitoring Services Agreement. Monitoring requires an active subscription and functioning broadband or cellular connectivity. Vivint is not liable for service interruptions caused by power outages, internet outages, or equipment failure beyond our reasonable control.
4. Equipment
Equipment purchased through Vivint remains the property of the customer upon full payment. Leased equipment remains the property of Vivint. You are responsible for the care and maintenance of all equipment installed at your premises.
5. Payment
Monthly monitoring fees are billed in advance. Equipment financing through Vivint Flex Pay is subject to a separate financing agreement. Late payments may result in suspension of monitoring service. All fees are subject to applicable taxes.
6. Cancellation
Cancellation terms vary by contract type. Month-to-month customers may cancel with 30 days written notice. Contract customers may be subject to early termination fees. Contact Vivint at 866.417.1540 for cancellation requests.
Privacy Policy
Information We Collect
We collect information you provide directly (name, address, payment information, contact details), information generated by your use of Vivint products (sensor data, camera footage, system event logs), and technical information (device type, IP address, app usage).
How We Use Your Information
We use your information to:
- Provide and operate monitoring and smart home services
- Respond to emergency events and contact emergency services when necessary
- Improve our products and services
- Communicate service updates, billing information, and relevant promotions
- Comply with legal obligations
Camera and Video Data
Video footage captured by Vivint cameras is stored securely and accessible only to you and, when necessary for monitoring response, to our monitoring team. We do not sell your video footage. Footage is retained according to your plan's storage terms (up to 30 days for Smart Drive users).
Information Sharing
We do not sell your personal information. We may share information with service providers who assist in operating our services, with emergency responders when an alarm is triggered, or as required by law. We may share aggregated, anonymized data for analytics purposes.
California Residents
California residents have the right to request information about personal data we collect, to request deletion, and to opt out of the sale of personal information. To exercise these rights, visit the link in our website footer or call 866.417.1540.
Data Security
We implement industry-standard security measures including encryption, secure data centers, and access controls to protect your information. No system is completely secure; we encourage you to use strong passwords and protect your account credentials.
Contact Us
For privacy questions or to exercise your rights, contact Vivint Smart Home at: 4931 North 300 West, Provo, UT 84604 or call 866.417.1540.