Terms and Conditions
Pricing
Minimum $29.99/month services agreement required in conjunction with minimum $599.99 equipment purchase. Equipment may be financed subject to a separate agreement with one of Vivint’s third-party financing partners. $49 to $199 installation fee applies. Financing eligibility and terms subject to credit approval by the applicable financing partner. Month-to-month service agreement available when equipment is purchased upfront. Additional equipment may be purchased and financed. Financing options require monthly services agreement coterminous with third-party equipment financing agreement (for example $29.99/month for 60 months = total services cost $1,799.40). System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of connectivity via the Vivint Smart Home app). Monthly $1.48 cellular network maintenance fee applies. Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Offer not available in all states or provinces. Taxes and local permit fees may apply. New Vivint Customers only.
Terms
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Vivint, Inc. or Vivint Louisiana LLC.’s websites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Vivint, Inc. or Vivint Louisiana LLC.’s websites;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Vivint at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on Vivint’s websites are provided “as is.” Vivint makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Vivint does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Vivint or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Vivint’s Internet site, even if Vivint or a Vivint authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on Vivint website could include technical, typographical, or photographic errors. Vivint does not warrant that any of the materials on its website are accurate, complete, or current. Vivint may make changes to the materials contained on its website at any time, without notice. Vivint does not, however, make any commitment to update the materials.
Links
Vivint has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vivint of the site. Use of any such linked website is at the user’s own risk.
Site Terms of Use Modifications
Vivint may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law
Any claim relating to Vivint, Inc.’s website shall be governed by the laws of the State of Utah without regard to its conflict of law provisions.
Any claim relating to Vivint Louisiana’s website shall be governed by the laws of the State of Louisiana without regard to its conflict of law provisions.
Additional Terms
If you have existing security equipment in your home, such equipment may or may not be compatible with Vivint’s equipment and may be incorporated into the new Vivint system in some instances. Where system configurations may vary widely, for a completely customized price quote contact a Vivint representative at 855-792-7787.
Vivint equipment comes with a Vivint Service Plan. In summary, Vivint’s Service Plan covers all defective equipment for as long as you are a paying customer with Vivint. While defective equipment will be covered while you are a customer with us, after the first 120 days after installation, you will be responsible for a visit charge at our then-prevailing rate for service, plus any applicable taxes. The Service Plan covers defective equipment and normal wear and tear and excludes abuse, neglect, and acts of God.
Certain terms and restrictions apply. See your Agreement for complete details regarding the Service Plan.
Usage of Google Maps within the Vivint.SmartHome mobile app binds users by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).
† Over 1.3 million customers, based on data through the end of March 2018.
Vivint may contact its customers in a variety of ways including sending SMS service notifications to the number they provided. Message and data rates may apply.
You may receive an SMS message with one of the following phone numbers listed below. For best customer service, please use the phone number provided in your SMS message.
Account Maintenance:
855.634.4266
Installation Appointments:
855.737.3595
855.273.8527
Service Appointments:
855.881.3392
877.873.9879
800.318.1970
Technical Support:
855.272.5029
Vivint Referral Program Terms and Conditions
These terms and conditions apply to the Vivint Referral Program (“Program”) from Vivint. By referring a customer (“Referring Customer”), being referred and activating service (“Referred Customer”), or otherwise participating under the Program, the Referring Customer and Referred Customer, agree to these terms.
1. Rewards:
Under the Program, eligible Referring Customers and Referred Customers satisfying all Program eligibility criteria shall each receive a reward (ìRewardî). The type and amount of the Reward shall be determined by Vivint and is subject to change at Vivintís sole discretion. Effective March 15, 2014 the Reward under the Program is a $50 account credit for both the referring customer and referred customer.
2. Eligibility:
Rewards for Referring Customers only are available to Vivint Home automation and security customers located in serviceable areas with accounts in good standing, for the activation of new home automation or security services in the home of a Referred Customer and any required right of rescission period has expired. Services are subject to change by Vivint.
3. Reward Requirements:
In order for the Referring Customer and Referred Customer to receive a Reward, the Referring Customer must refer another qualified individual for the Service and the referred customer must:
- Referred customer must sign up for any Vivint package at minimum $50.99/month for 48 or 60 (48 months in CA and WI). Activation fees vary by package. Satisfactory credit history and home ownership required. Sales tax and local permit fees may apply. Services not available in all areas. All services in Louisiana performed by Vivint Louisiana License # F1819. See Vivint license numbers here.
- Not have been a Vivint Home Service customer within 120 days of the date of referral;
- Activate Service under Vivint’s standard customer agreement within the promotion period of the referral; and
- Any applicable Right of Rescission period has expired.
4. Limits & Expiration:
The total value of rewards per customer is unlimited. Various Rewards may be offered from time to time at the sole discretion of the Vivint. Offer not transferable or redeemable for cash and is good for account credit only.
5. Referral Message Limits:
Referring Customers are welcomed to send unlimited social media and email messages, but shall be limited in the number of texts messages sent to 50. Any Referring Customers found to be sending mass texts or texts to individuals with whom he/she has no personal relationship will be disqualified from the Program and will not receive any Rewards.
6. Privacy and Information:
By participating in the Program the Referring Customer and Referred Customer agree that Vivint may provide their information (such as first and last name and installation date) to the Referring Customer, Referred Customer, and others, including third party providers for purposes of administration of the Program.
7. General Provisions:
If multiple referrals for the same person are received only one Reward, subject to these terms, will be provided for the referral first received by Vivint, as determined by Vivint.
Rewards may not be combined with other offers or promotions.
This offer is intended for Vivint customers to refer their friends and family to Vivint as new customers, and should not be generally advertised or marketed in any commercial manner. Commercial accounts/customers not eligible for the Program.
Program participation is limited to Vivint residential customers with accounts in good standing. Property owners, sales agents, managers, leasing/rental agents, and landlords, or their respective agents, employees or contractors, of apartments, townhouses, condominiums or other types of multiple dwelling units are not eligible to participate in the Program or receive any Rewards, discounts or other promotional offers under the Program or for referring a customer who rents, purchases or otherwise obtains a unit owned, managed, leased and/or maintained by such person.
Vivint reserves the right to change Rewards and eligibility criteria under the Program, and to alter, modify, suspend or terminate the Program at any time upon notice, which notice may be provided through the Site, mail, e-mail or such other methods as determined by Vivint in its sole discretion. Terms subject to change.
Compliance with Laws; Prohibited Activities. You agree to abide by all applicable local, state, and federal laws, regulations, statutes, rules and ordinances, in connection with your use of this Site. Without limiting the foregoing, you shall not use this Site to: (a) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (b) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses; (c) transmit or post unlawful, harassing, bigoted, racist, hateful, libelous, abusive, tortious, defamatory, threatening, harmful, invasive of another’s privacy, vulgar, obscene or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; (d) transmit or post any material that may infringe the intellectual property rights or other rights of third parties, including trademark, trade secret, copyright or right of publicity; (e) transmit or post any material that contains software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs and cancelbots; (f) interfere with or disrupt servers or networks connected to this Site or violate the regulations, policies or procedures of such networks; (g) attempt to gain unauthorized access to this Site or computer systems or networks connected to this Site through password mining or any other means; or (h) harass or interfere with another Amplifinity user’s use and enjoyment of this Site. In addition, you agree not to use any device, software, or routine, including but not limited to any viruses, worms, time bombs, to interfere or attempt to interfere with the proper working of this Site or any Service, or to intercept any system, data or personal information from this Site, nor will you take any action that imposes an unreasonable or disproportionately large load on this Site’s infrastructure.
FTC 16 CFR Part 255 Compliance
You comply with the Federal Trade Commission’s 16 CFR Part 255 “Guides Concerning the Use of Endorsements and Testimonials in Advertising”. Accordingly, if you make any post on any social network (such as Facebook, Twitter, Instagram, Pinterest, or LinkedIn) as a part of this Program, you must include, and not delete, any disclosure that the Program website automatically creates for the post you are making. In the event that no such disclosure is automatically generated for your social network, you must, at a minimum include either “This is a paid endorsement” or “#paidad” in any social network posts you make as a part of this program. You are responsible for ensuring that your posts on any social network comply with the terms of use of the site, and any other applicable laws, statutes, and regulations.
SMS Terms and Conditions
SMS Terms and Conditions
This SMS Terms and Conditions page describes Vivint’s Vivint FlexPay Alerts program.
Vivint FlexPay Alerts
By providing a mobile phone number and verbally consenting to receive messages from Vivint, you will be enrolled to receive Vivint FlexPay Alerts messages. Subscribers will receive two (2) text messages per attempt to qualify for financing. Reply STOP to stop receiving messages, and HELP for help. Message and data rates may apply.
HELP Information
For more info, text HELP for help related to Vivint’s Vivint FlexPay Alerts program, or call 800-216-5232 or contact customersupport@vivint.com to communicate with a customer service representative.
Carriers Supported
Vivint text message alerts are compatible with a variety of mobile carriers including. but not limited to, Alltel, AT&T, Boost. Cricket Wireless, MetroPCS , Sprint, T-Mobile, Verizon Wireless, Virgin Mobile, and U.S. Cellular. Other regional and smaller carriers are also supported. To participate, the recipient’s phone needs to be text messaging-enabled. Vivint strives to ensure that everyone can participate, but depending on your carrier, plan, and phone, Vivint cannot guarantee it will work for you. T-Mobile is not liable for delayed or undelivered messages. Additionally, neither Vivint nor any mobile carrier other than T-Mobile will be liable for delayed or undelivered messages.
Privacy Policy
Vivint respects your right to privacy. You can view our privacy policy here.
Privacy Policy
At Vivint, Inc. (“Vivint,” “we,” “our,” and/or “us”), your privacy is very important to us and we take protecting it very seriously. This Privacy Policy is designed to explain how we collect, use, and disclose information about you on our websites (“the Site”), including www.vivint.com and www.vivintsky.com, our mobile applications (“the App”), and any associated services (collectively, our “Services”). Your use of our Services is also subject to our Terms of Use. By using our Services, you agree to this Privacy Policy and any future amendments and additions.
What information do we collect?
Information you provide us:
When you create an account. When you create an account on our Services, we may collect your name, mailing address, physical address, phone number, email address, and password.
When you make a purchase or request a quote. If you make a purchase or request a quote for our Services either on our Site or App or in person, we collect information from you to facilitate the transaction. This information may include your name, mailing address, physical address, phone number, email address, social security number, credit score, and information about your purchase or quote, including information about your home or property.
When you make a purchase, we ask you to provide payment information to our payment processor, which may include payment card information (such as credit card number, type, and expiration date), bank account information, billing address, and shipping address.
When you contact us. If you contact us in person, by phone, email, live chat, social media, through the App, or by some other means, we may keep a record of your contact information and the communication for later reference.
Information we collect from your use of our Services:
Device Information. We receive information from devices you connect to or use for our Services, including your mobile device, connected devices, and wired and wireless sensors. The information we receive from these devices may include IP address, unique device identifiers such as MAC address, sensor and activity information, battery status, and WiFi network information.
Location Information. We receive location information from devices you connect to or use for our Services, including your mobile device, connected devices, and wired and wireless sensors, such as through the use of geolocation features in the devices, or by inference from other information we collect (for example, your IP address may indicate the general geographic region from which you are connecting to the Internet).
Web logs and usage information. We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, IP address, URLs of referring/exit pages, and search terms.
Cookies and other technologies. We and our service providers collect information through the use of “cookies” and similar technologies to understand how you use our Services, for authentication, operations, marketing, and advertising purposes, to save your preferences, and for analytics purposes. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Services.
Information we collect from third parties:
Third Party Devices. In some cases, devices and products from third parties may connect to our Services, and the third parties may send us information about the use of those devices, including sensor and activity data. The information we receive from these third parties is governed by the third parties’ privacy policies, and; you should review these third parties’ privacy policies to learn about their privacy and data security practices.
How We Use Your Information
We may use the information we collect to:
- provide, personalize, and improve our Services;
- analyze how you use our Services;
- communicate with you, either directly or through one of our service providers, including to respond to your comments or questions and for marketing and promotional purposes; and
- connect you with third parties for services that may be of interest to you, including utilities.
How We Share Your Information
Affiliates
We share your information with the Vivint family of companies to provide you information about products and services we think may interest you.
Service Providers
We may provide your information to our service providers in order to provide and improve our Services, including for analytics purposes, hosting, and product development.
One of the third party services that we use to track your activity on our Services is Google Analytics. You can find more information on how Google uses data at www.google.com/policies/privacy/partners. If you do not want Google Analytics to collect and use information about your use of our Services, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/). You also may opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings located at www.google.com/settings/ads.
We also use Mixpanel, an advanced analytics service that helps improve web and mobile applications by tracking how users interact and engage. If you do not want Mixpanel to collect and use information about your use of our Services, then you can opt-out by following the instructions located at https://mixpanel.com/optout. If you get a new computer, install a new browser, or erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may clear the Mixpanel opt-out cookie, and you will need to re-visit the opt-out page.
Marketing and Advertising Partners
We may share your information with our advertising partners. Some of our third party advertising partners use cookies and other technologies to collect information about your online activities on our Services and other online services over time in order to show you ads that may interest you. Some of our advertising partners are members of the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA). If you do not wish to receive our personalized ads, please visit the NAI or DAA opt-out pages to learn about your options for opting out of receiving personalized ads from member companies.
We may share your information with marketing and advertising partners who supplement that information with information they have about you. These partners may help us send marketing communications that we believe may be of interest to you.
We may share information about you and your use of our Services with third party utilities and other providers, to allow you to participate in energy savings programs. With your consent, we allow these utilities access to our Services to change your system settings as required for participation in the energy savings programs.
Aggregate and De-Identified Information
We may also share anonymized or de-identified information about you or your use of Vivint’s products and services with third parties, as well as aggregated and anonymous information, for any number of purposes, including without limitation the improvement of the products and services we provide. However, except as noted in this Privacy Policy, we will not share personally identifying information about you without your consent.
Other Sharing
We may share your information with third parties in the following situations:
- While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy;
- Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or a governmental request;
- If we think doing so is necessary to protect the rights, property, security, or safety of us, our Services, our users, or the public;
- To enforce this Privacy Policy, our Terms of Use, and any other agreements;
- To investigate and defend ourselves or others against any third-party claims or allegations; and
- Whenever you consent to the sharing, including when you agree to share your information with insurance providers and/or clearinghouses to determine your eligibility for insurance policy discounts.
Choices You Have With Your Information
Account and Purchase Information. You can update your account information through your account settings on the Site or App or by contacting us as set out under “Contact Us” below. You can also update your purchase information by contacting us as set out under “Contact Us” below.
Location Information. You can prevent your mobile device from sharing location information with us through your device’s operating system settings. However, you may not be able to fully use our Services if you disable this sharing. Please note that even if you disable location sharing on your device, we will continue to receive your IP address and use it as described above to, for example, determine your location.
Marketing communications. You can unsubscribe from our promotional emails via the unsubscribe link provided in the emails. To opt-out of receiving our direct mail promotional materials, please send us an email at privacy@vivint.com. Please note that you will continue to receive administrative messages from us even if you opt out of receiving promotional messages.
Request Removal of Nest Information. Vivint customers whose system integrates with the Nest Learning Thermostat and who reside in jurisdictions where the law provides you the right to request access to, (receive) port, object to or restrict processing, seek rectification, or request erasure of personal information held about you by Vivint, may make such request by emailing privacy@vivint.com. Vivint will endeavor to take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information. Further, you may cease any information from being transmitted to Vivint from your Nest device by deprovisioning your device from the Vivint system.
Links to Third Parties Services
This Privacy Policy does not apply to third party websites that we do not own or control, even if you access them through our Services. We are not responsible for the privacy practices of these sites. We encourage you to carefully review these sites’ privacy policies so that you know how they will collect, use, and share your information.
Security
We use a variety of administrative, technical, and physical controls to help protect your information. Unfortunately, even though we take measures to protect your information, no security measure can be 100% secure, and we cannot guarantee the security of your information.
International Users
If you are visiting our Services from a country outside of the United States, please note that you are agreeing to the transfer and processing of your information in the United States. By providing your information to us, you consent to any transfer and processing in accordance with this Privacy Policy.
Children’s Information
Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us as set out under “Contact Us” below.
Your California Privacy Rights
Under California Civil Code Section 1798.83, California residents may request certain information from us regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided below. Additionally, if you are a California resident, California Law prescribes additional rights that are detailed in our CCPA Privacy Notice.
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. In the event that the changes materially alter your rights or obligations under this Privacy Policy, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access our Services for the first time after such material changes are made. Your continued use of our Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.
Contact Us
If you have any questions about your information, this Privacy Policy, or our privacy practices, please contact us at privacy@vivint.com.
Download PDF – Effective February 17, 2021
Archived December 2019 Privacy Policy
Archived March 2018 Privacy Policy
Archived May 2017 Privacy Policy
Archived January 2017 Privacy Policy
Archived Privacy Policy